Training Good Manners / Обучение хорошим манерам
Agent: Good morning. Tulsa Attractions!
Michael: I'd like to book two tickets for next week. For River Boat cruise, please.
Agent: Ok When?
Michael: Next Thursday.
Agent: Sorry?
Michael: Thursday.
Agent: I'm sorry, sir. Is that Tuesday the first or Thursday the third?
Michael: Thursday the third.
Agent: Right. And what time would you like?
Michael: In the evening.
Agent: As it is winter, the last trip is at 7pm. Is that OK with you?
Michael: Yes, thanks.
Agent: Very good. Let me put you on hold, for a moment please.
Michael: Take your time. Thank you.